The lessons you love, made COVIDSafe.

We are implementing additional measures to keep families safe and visitor numbers manageable during this time. These measures allow a full return to lessons, in line with current advice and restrictions.

We’re available to help. If you have a question or concern, please get in contact with your centre team.

Contact the Team

Contactless Service

A range of options to reduce contact while in centre:

  • Check in via mobile and contactless kiosks
  • Service help available from home via phone and email
  • Manage bookings & accounts online via Family Portal

Adapted Lessons

  • Minimising contact during lessons wherever we can.
  • Spare cap/fins/goggle borrowing unavailable.

Visitor Measures

We have added measures to help keep visitors safe:

  • 1 Guardian per Child/Family (where possible)
  • Keep a safe distance (1.5m) from other patrons wherever possible

Additional Cleaning

We’ve added even more scheduled cleans around the centre each day. Sanitisation stations will also be available for your convenience.

Helpful Signage

We are implementing clear and simple signage to help navigate any changes in-centre.

  • Seating + queuing markers
  • Entry + Exit guidance
  • Temporary changes notices

Helpful answers to some frequently asked questions…

Can I still dry & dress my children in centre after lessons?

Of course you can. We just ask that you only take the time you need, to help us manage the flow of visitors until restrictions ease.

Can I use the baby change benches?

Sure, you will just need to bring your own change mat for the moment.

I have multiple children to manage, can I bring a second guardian?

Families with multiple children swimming are welcome to bring a second guardian. We ask families to avoid unnecessary adult visitors “where possible” to help us manage visitor numbers in line with current restrictions.

Will toilets still be available?

Yes there is certainly toilets available.

Where did these temporary changes stem from?

Our COVIDSafe Plan has been developed in line with relevant industry guidance, as well as current State Government guidelines and restrictions found here. We will continuously reassess and adapt our planning as this guidance changes.

Do you still accept cash?

Yes we do, but our preferred method is contactless.

Should we stay home if we are feeling unwell?

Any students or guardians feeling unwell or showing symptoms of COVID-19 should not attend lessons. Instead, please contact your centre team for replacement options. To protect the health and safety of all Aquatic Achievers visitors, staff reserve the right to refuse entry to anyone who is suspected to be unwell or showing symptoms.

NOTE : In line with new COVID-19 measures, for the remainder of 2020, we will be offering access to 2 additional replacement lessons. If more additional replacement lessons are required beyond these, please contact your centre team for options.

Can I still purchase swim gear in centre?

Absolutely. The only change is that samples will be temporarily unavailable to try on. Our team will be able to help with advice on size and fit.

Planned under leading guidance

Aquatic Achievers' COVIDSAFE planning follows the relevant guidance from Australia's leading health, safety and industry authorities.