terms of service

If you have any questions around lessons, or any other area of your experience with us, then please call one of our friendly Reception Team at your local centre.

0ur terms

For your convenience, we have outlined our full Terms of Service below.

lesson booking

Your child’s lesson booking is ongoing until you notify us that you wish to cancel.

payment process

Payments are processed from your nominated account on the 10th for the swim block of the 15th to the 14th of each month. If payment from your nominated bank account or credit card is unsuccessful, you may incur a penalty.

refunds

If you experience an issue with one of our products or services, please speak to our team about a remedy in the form of a replacement or Aquatic Achievers account credit. We don’t however offer these remedies for a change of mind.

cancellation of lessons

Notice of your cancellation is required before the 10th of the month, to ensure no further payments are processed.

missed lessons

Current students can access up to 4 replacement lessons each calendar year (Jan – Dec). Lessons will need to be cancelled prior to their starting time, in order to access a replacement.

Replacement lessons are offered subject to availability. Although the suitability of available replacement times can not be guaranteed, our team will always do their best to accommodate your family’s schedule. Replacement lessons are not transferrable, or redeemable for cash or credit.

lifestyle hold

Periods of two or more consecutive lessons will be eligible to request a ‘Lifestyle Hold’. This will reduce the price of your lessons by 50%, for the duration of your absence. To apply the ‘Lifestyle Hold’, simply notify the centre prior to the first lesson time you will miss, also letting them know how many weeks you will be away.

single public holidays

In the scenario where your lesson falls on a single public holiday in your paid swim block, please contact reception to book your replacement lesson.

aquatic achievers breaks over easter and christmas

Lessons are not conducted over the Easter and Christmas breaks (please refer to swim school calendar for dates).

Payments for this swim block are adjusted accordingly.

aquatic achievers credits

Any credit on your Aquatic Achievers account remains valid for 6 months from the cancellation date.

parent/guardian responsibility

Students remain the responsibility of their Parent/Guardian at all times. Even though teachers will share in this responsibility during lessons, we ask that Parents/Guardians never leave the centre during this time.

media policy

Aquatic Achievers places great importance on the privacy of our customers. From time to time we use photographs and videos of lessons, events or centre operations for promotional purposes. In cases where we wish to use up close images or a photograph/video that focuses on the specifics of a child or parent (as opposed to group, scenic or facility shots) we will always ask for and obtain written consent from our customers. While Aquatic Achievers retains the ownership of this media and the right to use it, any request from our customers to remove images from our digital media will be done so immediately.

As we welcome our customers to take photography or video of their child at swimming lessons, we do so with the following agreements in place:

  • you may only photograph / video children you are responsible for
  • no photos or video can be taken in change rooms or bathrooms or shower areas
  • where you are concerned with photos / video being taken by another person please raise this with us immediately. Once raised with our team this will be addressed using established procedures to help protect your privacy
  • teachers, students and other parents have the right not to be photographed / filmed if they request
  • filming large portions or entire lessons is not permitted
  • we also reserve the right to inspect, stop or delete any images / video material if we suspect inappropriate photography

offers & promotions

Sea Life – Kids Go Free Offer

Offer invites current customers of Aquatic Achievers to enjoy 1 free child entry, with each full priced adult entry purchased, upon presentation of flyer/voucher. Excludes school periods. Offer not available online and cannot be used in conjunction with any other discount, offer, group, family, multi-attraction tickets or advance bookings. Valid for children up to 15 years.

 

Sea Life – Competition

Competition is open to current Aquatic Achievers Swim School customers only. Entries must include correct codeword to be eligible (found on ‘sticker’ collectable available July 22 – 28 in centres). One winner will be chosen per Aquatic Achievers centre. Prize includes: entry for 2 x adults and 2 x children, welcome packs, and behind the scenes tours for 4 people.

 

 

Aquatic Achievers reserves the right, at its sole discretion, to modify the facilities, services, fees or to modify these terms, at any time and without prior notice. If we modify these terms, we will always have the most up to date terms on our website at aquaticachievers.com.au/terms-of-service. By continuing with Aquatic Achiever’s services after  these terms are updated, you are indicating that you agree to be bound by the updated terms.

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