Terms of Service.

 

If you have any further questions around lessons, or any other area of your experience with us, then please call one of our friendly Reception Team at your local centre.

Payment Process

Payments are processed from your nominated account on the 10th for the swim block of the 15th to the 14th of each month. If payment from your nominated bank account or credit card is unsuccessful, you may incur a penalty.

Lesson Booking

Your child’s lesson booking is ongoing until you notify us that you wish to cancel.

Refunds & Returns

If you experience an issue with one of our products or services, please speak to our team about a remedy in the form of an exchange, replacement or Aquatic Achievers account credit within 30 days of purchase. We don’t however offer these remedies for a change of mind.

Note: Products being exchanged for another (size/colour/style) must be undamaged, unworn and as new, with all labels, product tags and protective adhesive strips attached to be eligible.

COVID-19 Measures

Any temporary COVID-19 measures must be followed by all people in-centre. These measures include: 

  • Practicing safe distancing, hygiene, visitor flow and other associated measures as directed by our staff and relevant signage.
  • Any students or guardians feeling unwell or showing symptoms of COVID-19 should not attend lessons. Instead, please contact your centre team for replacement options. To protect the health and safety of all Aquatic Achievers visitors, staff reserve the right to refuse entry to anyone who is suspected to be unwell or showing symptoms.
  • Any students or guardians that have been in contact with a confirmed case of COVID-19 must self-isolate for 14 days and not attend lessons.
  • Any students or guardians who have recently travelled overseas must self-isolate for 14 days and not attend lessons.

NOTE : In line with new COVID-19 measures, for the remainder of 2020, we will be offering access to 2 additional replacement lessons. If more additional replacement lessons are required beyond these, please contact your centre team for options.

Cancellation of Lessons

Notice of your cancellation is required before the 10th of the month, to ensure no further payments are processed.

Missed Lessons

Current students can access up to 4 replacement lessons each calendar year (Jan – Dec). Lessons will need to be cancelled prior to their starting time, in order to access a replacement.

Replacement lessons are offered subject to availability. Although the suitability of available replacement times can not be guaranteed, our team will always do their best to accommodate your family’s schedule. Replacement lessons are not transferrable, or redeemable for cash or credit.

NOTE : In line with new COVID-19 measures, for the remainder of 2020, we will be offering access to 2 additional replacement lessons. If more additional replacement lessons are required beyond these, please contact your centre team for options.

Lifestyle Hold

Periods of two or more consecutive lessons will be eligible to request a ‘Lifestyle Hold’. This will reduce the price of your lessons by 50%, for the duration of your absence. To apply the ‘Lifestyle Hold’, simply notify the centre prior to the first lesson time you will miss, also letting them know how many weeks you will be away.

Single Public Holidays

In the scenario where your lesson falls on a single public holiday in your paid swim block, please contact reception to book your replacement lesson.

Breaks over Easter & Christmas

Lessons are not conducted over the Easter and Christmas breaks (please refer to swim school calendar for dates).

Payments for this swim block are adjusted accordingly.

Aquatic Achievers Credits

Any credit on your Aquatic Achievers account remains valid for 6 months from the cancellation date.

Parent/Guardian Responsibility

Students remain the responsibility of their Parent/Guardian at all times. Even though teachers will share in this responsibility during lessons, we ask that Parents/Guardians never leave the centre during this time.

Media Policy

Aquatic Achievers places great importance on the privacy of our customers. From time to time we use photographs and videos of lessons, events or centre operations for promotional purposes. In cases where we wish to use up close images or a photograph/video that focuses on the specifics of a child or parent (as opposed to group, scenic or facility shots) we will always ask for and obtain written consent from our customers. While Aquatic Achievers retains the ownership of this media and the right to use it, any request from our customers to remove images from our digital media will be done so immediately.

As we welcome our customers to take photography or video of their child at swimming lessons, we do so with the following agreements in place:

  • you may only photograph / video children you are responsible for
  • no photos or video can be taken in change rooms or bathrooms or shower areas
  • where you are concerned with photos / video being taken by another person please raise this with us immediately. Once raised with our team this will be addressed using established procedures to help protect your privacy
  • teachers, students and other parents have the right not to be photographed / filmed if they request
  • filming large portions or entire lessons is not permitted
  • we also reserve the right to inspect, stop or delete any images / video material if we suspect inappropriate photography

Whistleblower Policy

Download a copy of our Whistleblower policy below:

Aquatic Achievers Whistleblower Policy

Offers & Promotions

Flight Centre Getaway / Refer A Friend Promotion

Competition is open to new customers joining Aquatic Achievers before February 29, 2020. Customers must also hold an active booking with Aquatic Achievers at time of draw to remain eligible. As a further reward, those who refer a friend to Aquatic Achievers (who complete a booking as above) are also eligible for the draw. Each successful referral is another chance to win!  Free ‘Starter Session’ bookings not included. ‘Booking/Joining’ refers to a full completed registration (including relevant pro-rata and/or monthly lesson fee payments).  Prize is a $2000 Flight Centre gift card (not transferrable, or redeemable for cash or credit). Prize drawn March 16, 2020 at Aquatic Achievers HQ.

New customer refers to children/families new to Aquatic Achievers, or who have not held a booking in past 6 months.