Terms of Service.

Lesson bookings are ongoing until a cancellation request is received. This is the same for any ongoing monthly bookings for Aqua, or other similar services.

Those with an active booking can currently access up to 6 replacement lesson vouchers each year (Jan – Dec), in case you need to miss a weekly lesson due to illness or other important commitments.

To access a replacement lesson voucher, the lesson must be cancelled prior to its starting time. Suitable times for replacement lessons are subject to availability within our wider lesson schedule. These vouchers have a 6-month expiry period, and are not transferrable, or redeemable for cash or credit. Replacement lesson vouchers and credits are not available for Aqua, public swimming, casual or BOOST Holiday Program bookings. If you do need any additional help with missed, or upcoming bookings, please reach out to the team.

It is a condition of entry that children remain the responsibility of their Parent/Guardian at all times. Even though teachers will share in this responsibility during lessons, Parents/Guardians must remain nearby (in-centre) during this time.

Those needing to miss two or more consecutive lessons can request a ‘Lifestyle Hold’. This will reduce the price of your lessons by 50%, for the duration of your absence. To request a ‘Lifestyle Hold’, simply notify the centre (prior to the first lesson you will miss), of the duration you will be away. 

Excludes additional lesson products such as BOOST Holiday Program, Aqua, public swimming and casual bookings.

Family Bookings

Save 25% on regular lesson fees when 3 or more members of your family book with us.  Discount will be applied to the 3rd (plus any additional) family members’ bookings. Excludes additional lesson products such as BOOST Holiday Program, Aqua,  public swimming and casual bookings. 

Additional Weekly Lessons

Save 25% on any additional lessons when booking 2 or more regular weekly lessons.  Extra weekly lessons are a fantastic way to boost progress. Excludes already discounted fees such as those for 3+ family members, as well as additional lesson products such as BOOST Holiday Program, Aqua, public swimming and casual bookings. 

Payments for lesson fees are processed monthly via direct debit, 7 days prior to the upcoming month. This payment covers all regular lessons booked in the upcoming month (e.g., September 1 – 30). The total of your payment may change month-to-month, depending on whether 4 or 5 scheduled lessons fall in the upcoming month.

Some monthly services such as Aqua, will be debited at a flat rate each month.

Payment for additional lesson bookings/purchases made through the family portal (outside of your regular lessons via monthly direct debit), will be processed via your nominated payment method at time of purchase. If you do make an unintentional purchase, please reach out to the team for help.

If you experience a fault or other issue with one of our retail products (eg goggles, fins, swimwear, etc), please speak to our team about a remedy in the form of an exchange or refund within 30 days of purchase.  We don’t however offer these remedies for a change of mind.

Note: Swimwear products being exchanged for another (size/colour/style) must be undamaged, unworn and as new, with all labels, product tags and protective adhesive strips attached to be eligible.

Our centres close for Public Holidays, Easter and Christmas breaks (see Aquatic Achievers Mobile App for dates).  Fees for any ongoing bookings across these periods are adjusted automatically. 

If you need to cancel an ongoing booking, a cancellation request is required by close of business the day prior to an upcoming direct debit, to ensure no further payments are processed. Cancellation requests should be submitted to your centre via email (see mobile app for centre contact details), or in person via our Cancellation Request Form (available in-centre). Please note that we do not offer refunds for some issues outside of our control such as a change of mind. 

There will be rare times where lessons may need to be cancelled by your centre team, for the safety of our families. This is typically for unforeseen circumstances such as extreme weather, equipment issues or incidents in the pool. Should this occur, a lesson credit will be issued to your family account.  

Your Aquatic Achievers experience is important to us. In the unlikely event that you don’t enjoy your lesson experience, please contact the team to provide feedback and explore available remedies.  

[New Bookings] If your Aquatic Achievers experience doesn’t live up to your expectations within the first 30 days, we’ll help cancel your booking with a full refund of any lesson fees paid. There are also various support options we are happy to explore with you as required.

If you do want to share positive, or constructive feedback with us at any stage of your Aquatic Achievers experience, please share this with your centre team, or via feedback@aquaticachievers.com.au.

Gift Cards are available for purchase. Gift cards expire 3 years from date of issue and are not redeemable for cash.

Aquatic Achievers ‘Lesson vouchers’ are often provided as prizes or promotion within the community. Lesson vouchers expire 1 year from date of issue and are not redeemable for cash. Lesson vouchers are valid for swimming lesson products only (excludes retail items such as swim wear, swim gear, food and beverages).

Some programs and services have voucher bundles available for purchase, which are non-refundable. BOOST Holiday Program vouchers expire 1 year from date of issue.

Aquatic Achievers are an approved provider of Service NSW ACTIVE & CREATIVE KIDS, as well as the QLD Gov SwimStart Program. You are welcome to redeem these vouchers via your centre team at time of booking and beyond.

All vouchers we redeem will be applied as a credit on your Aquatic Achievers account, and can not be refunded or redeemed for cash. These vouchers are valid towards fees for ongoing learn to swim lesson bookings only, and not valid for other lesson products and services such as swimming gear, food & beverage, ‘Boost’ lessons, holiday programs, Aqua, public swimming and casual bookings.

For more information including other third-party terms and conditions, please visit Active & Creative Kids Program (NSW), or SwimStart Program (QLD) websites.

Any remaining credit on your Aquatic Achievers account remains valid for 6 months from the date of issue.

Christmas Fundraiser

Competition is exclusively for Aquatic Achievers customers and team members. Fundraiser is conducted annually to proudly support our community partners Surf Life Saving Australia (SLSA) in the form of a lump sum donation, based on funds raised. Raffle tickets are available for purchase between November 11 – 30, 2024. Winners will be drawn from December 1 and announced daily between December 1 – 12. Prizes are not transferrable, or redeemable for cash or credit (other than gift card or lesson credit prizes). Once received by winner, lost or damaged prizes will not be replaced. Prizes drawn from December 1, 2024 at Aquatic Achievers HQ.

Mater Bundle of Joy

Offer of $50 Starter Voucher credit available to Mater Bundle of Joys members only. Present your Starter Voucher in centre to redeem. Available to new students only. Limit of 1 credit offer per student. Aquatic Achievers reserves the right to discontinue participation in the program at any time.

Free Lessons Forever Offer

Promotion period 28 September – 20 December, 2022. Offer available to new starters under the age of 3 years. Promotion excludes Private lesson bookings. Mention/select “Free Forever!” code while booking to be eligible. 10 prizes available for eligible new starters under 3. Eligible bookings are a regular group lesson booking completed including all relevant personal and billing details. Regular booking must still be active at time of draw to remain eligible. Free Starter Sessions are not an eligible ‘booking’ type. Prizes include 1 free weekly group lesson, each week, for the life of their booking. Prize excludes all other products or services such as swim gear, food and beverage, holiday workshops, Boost lessons, private lessons or additional weekly lessons. If this regular booking is cancelled at anytime, remaining prize value will be forfeited. Prizes are not transferrable or redeemable for cash or credit. “New booking” refers to a child new to Aquatic Achievers, or who hasn’t held an active booking for 12 months or more. Aquatic Achievers reserves the right to extend the offer period at their discretion. Promotion ends 20 December, 2022 unless extended. Winners will be contacted by 20 January, 2023 (unless period is extended and new draw date announced).

Download a copy of our Whistleblower policy below:

Aquatic Achievers Whistleblower Policy

Download a copy of our Risk Management Statement below:

Aquatic Achievers Risk Management Statement

Download a copy of our Privacy and Media Policy below:

Aquatic Achievers Privacy and Media Policy

Visit our SCYP page below:

Safeguarding Children and Young People