Customer Experience
Be part of so much more than just swimming lessons. Be at the forefront of Aquatic Achievers’ widely recommended learn to swim experience, bringing fun, care and a personality they’ll love.
Why you'll love the role
Rewarding relationships
Along with meeting and building relationships with our great and loyal families, you'll also share in many of their proudest moments in the program.
The ‘experience’ layer
Be the trusted and capable concierge for their wider Aquatic Achievers experience. From bookings to information, event hosting to high 5's, you'll be there to delight across it all.
Join the team
What would the role involve?
Guide their journey
Providing the knowledge and solutions for each step of their journey will be the core of the role. Assisting potential, new and current families with their experience, along with those successfully completing the program.
- Help with swim gear sales and advice
- Educate on our evolving service tools and resources
- Manage booking, account and other needs
- Celebrate fun and progression across key events and family milestones
Ready to delight?
What you'll need for the role
You'll need to undergo a 'Working with Children Check' (or equivalent), as well as maintain a valid CPR Certificate.
Love great experiences?
What career paths are there?
You can later choose to pursue any number of roles within the business such as:
- Swim teacher
- Team Trainer or Experience Lead
- Management Trainee to join the Centre Management Team
- Or choose to diversify into new roles with our Central Support Team
